Information Technology And Quality Customer Servic Essay Example For Students

Information Technology And Quality Customer Servic Essay e Information Technology And Quality Customer Servic Essaye: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local cities. Civic improvements can be made instead of paying for people to sit at home. To create this quality service information technology needed to be implemented. This where the BAS or (Business Applications and Support) division enters the picture. The mission of BAS is to provide quality computer software support through a customer service oriented methodology. A while back, before ITSD, there were ASU (Automated Systems Unit) analysts who lead and coordinated automation projects. They would gather up the requests from the different SSG divisions/departments, do a preliminary analysis, write a work order stating the request and/or problem that was to be solved through automation. The work order would then find its way to ISD (Information Services Department) where it would be assigned to a programmer analyst who would do an in-depth analysis with the help of the ASU analyst and define the requirements for the automation project. The programming would begin and soon, a new program was created and deployed. The requests and problems soon began to multiply and expand until it was like a virtual snowstorm of requests, too many for one small unit to keep under control. Help arrived around 1990 in the form of the Automation Project Administrator the first of the Automation Coordination Specialists gathered together to relieve some of the burden falling on ASU. The Automation Project Administrator soon gathered in a handful of Automation Coordination Specialists who took on much of the job of the initial analysis of automation requests and problem definition. They met with the users, defined the problem, wrote the initial work order, which then went to ASU to forward to ISD, and often worked with the ISD programmers. The two units, ASU and ACU, found themselves still unable to keep up with the many automation requests, particularly since ASU had years before branched out into computer hardware requisition and maintenance. Then came Information Technology and Support Division (ITSD). ASU and ACU merged into one entity, a small (but growing) and mighty automation division. ASU became Systems Operations and Support (SOS) and ACU became BAS Business Applications and Support. The BAS Analysts do in-depth analyses of computer software requests, working with the users and their management, write detailed functionality and design specs and work with the programmers to make sure that the final product is what the user requested and will meet the needs of the department. Support nearly all software applications within SSG, including the TAD Mainframe Benefit Issuance System; GAPPS, CWS/CMS and a myriad of PC based applications as well as intranet/internet. A change in technology has occurred in the past, and will continue at increasing rate. What will we use in five short years, in ten years. the future of office automation will be achieved by all of us working together. This is important in this day and age when quality customer service is the buzzword for all branches of civil service. The attached chart shows what the long-term plan is for the County of San Bernardino. These improvements will enable the line worker to put more people to work and less people on the public dole. .

Merits & Demerits of Utilizing Social Networks-Samples for Students

Question: Discuss about the Merits and demerits of utilizing Social Networks in Business. Answer: Introduction Social networking refers to the action of using social networks for various purposes. Social networks, on the other hand, are websites and platforms that are used to share ideas and unite people of the same interest (Edosomwan Prakasan, 2016). They are also called virtual community or social media. Examples of these social networks include; Facebook, Twitter, LinkedIn, My Space, Bebo, Instagram, among many others. Most of the successful businesses in the world make use of social media. This is because most of the people can be easily reached, via social networks. When used wisely, businesses accrue more profits. The vice versa is also true. Social networks are platforms which need good marketing strategies for businesses to thrive well. According to (Jussila et al., 2014), about 1.3 million businesses in the make use social networks to market their products. Appended to this report is an analysis of the usage of social networks in contents and subcontinents of the world. This justif ies that social networks are essential tools to be studied as far as the success of businesses is concerned. There are many advantages which result from the utilization of these platforms. However, there are also some disadvantages of using the. The following are the project objectives of this project report. Project objectives Objectives set the main focus of any research paper. This report has its base on the following specific, attainable and measurable, objectives. To identify the advantages of making the use of social networks in business. To state and explain the disadvantages of utilizing social networks in business. To give suggestions on what should be done for businesses to effectively use social networks in business. Project scope The project studies the major advantages and disadvantages of using social platforms in business. It entirely covers a literature review the merits of using social media in the business organization. The disadvantages of the same are still explained in detail below. The project report makes use of secondary data, obtained from articles, books, and journals. However, some sources which seem to be unreliable have been ignored in this report. Only those sources which have relevant and reliable information have been used. The report is specifically on merits, demerits, and some relevant suggestions on social media usage in business, and not social networking in general. A detailed literature review is as portrayed below. Literature review Many researchers, scholars, and marketers have researched, analyzed data and published widely on social networks. Some have even gone further to make an analysis of the advantages and disadvantages of utilizing social media in business. According to (Stelzner, 2014), there are more than 1 million books, articles, and journals published about these merits and demerits. Some of these have been used to compile this report.There are several advantages which result from utilization of social networks in business. To start with, social networks serve as very important tools for promotion. Promotion includes all aspects which aim at making more sales and maximizing profits. Promotion is mainly done through advertising. Marketers are able to advertise in real time, through the use of today's social platforms. This enables them to get first hand and reliable data for market analysis(Tiago Verssimo, 2014). Ads are also commonly used in social networks as promotion tools. Ads are shortly designed adverts which are clear on the information they communicate. Most business organizations include links on their ads. These links are very useful since they guide a potential and interested customer, to the business website where more information about the ad is found. Businesses can, therefore, opt to advertise social networks if they intend to make more profits. Secondly, social networks help businesses to gather customer insights and experiences (Whiting Williams, 2013)(Kaplan Haenlein, 2013). Customers usually have their own views on a company's product. Others have already used products of certain companies, and have an experience of using such products. These kinds of customers, therefore, carry important information with them, which is very important to manufacturers and business enterprises. For any business to evaluate its performance, it has to put customer experiences and insights into consideration. Through social networks, businesses collect information, analyze it and make relevant suggestions on where improvements should be made. Such networks, therefore, tend to be very advantageous to businesses. Thirdly, the utilization of social networks helps to build awareness of a brand and make customers loyal to that particular brand. For any business organization to become successful in the entire labor market, it has to have a brand name. This is a name that is fixed on the products of a certain company and which enables a business organization to market its products. The brand name may also bear the brand logo. To make more sales, businesses first make their brands known to the public, for example through advertising. This action of making a brand name popular and known to the public is referred to as creating brand awareness(Dijkmans et al., 2015). When potential customers become aware of a certain brand, they are more likely to purchase from that brand, this accrues the target company notable increase in profits. If the customers feel comfortable and satisfied with the products after experiencing them, they are likely to purchase even more, from the same brand. Additionally, they may even invite their friends and relatives to purchase from the same brand. By so doing, they are said to have developed customer loyalty. Nike is a good example of a business organization which has put this concept into practice. In 2013, Nike made more than 30% of its profits from social networks(Habibi et al., 2014). This was after it deeply ventured on social networks to create brand awareness. It massively advertised through Facebook, Google+ and LinkedIn. Within a short span of time, the brand name Nike spread to many parts of the world. Today, almost every nation has a product from Nike Company. Customers became loyal and Nike made a lot of profits Additionally, the usage of social networks helps in the ranking of businesses. The higher a business is ranked, the more famous it becomes and hence, the more sales it makes. All these activities at long last, aim at maximizing profits. Businesses are ranked according to two majorly known criteria, that is, ranking by search, and through web traffic (Hays et al., 2013).When a business massively utilizes social media, and its name is mentioned almost daily. This helps to improve search ranking and web traffic. The probability of making more sales is high when a business is ranked highly. For example, one of the highly ranked telecommunication companies in Australia is TPG Telkom. According to a research carried out by (Okazaki Taylor, 2013), this company makes use of social networks to reach the almost all citizens in that country and deliver its services to each social class according to their need. Social networks, therefore, are good platforms to improve the ranking of businesses. Moreover, social networks help the business organization to carefully study their competitors. As it is in the market, competition ever exists. Competition mostly arises when companies sell the same type of product (Culnan et al., 2015). When a company takes the time to study its competitors, through social networks, it might compete favorably with such competitors. For example, a business enterprise may choose to change its product line or utilize product variation to evade stiff competition. On product variation, the business may choose to manufacture distribute and sell products with colors, sizes, texture and pricing concepts, which are different from those of its competitors. Additionally, social networks make it possible business organization to share information, ideas, guidelines, and updates easily and faster. From the definition of a social network, it is clear that it involves bringing people together to one platform. It is therefore easy to communicate with customers through a channel which they can easily be accessible. Large business organizations communicate with their existing and potential customers via their pages in social media (Subrahmanyam et al., 2013). Through this social pages and social groups, customers can get updates, present their complaints and grievances; give positive suggestions and other business related comments. Through social networks, information moves to targeted customers easily and in a fast manner. In addition to the above-discussed advantages, social media also helps business organizations to create and maintain strong and long lasting relationships with their customers. Businesses maintain their customers through various ways. One of these ways is through persuasive communication. Business enterprises utilize social networks to respond to customers complaints in a polite and persuasive manner. This helps to build good relationships between the two parties. After persuasive communication, a broken relationship between customers and business can be brought back to existence. Other departments in business also make use of persuasive communication to build good relationships with customers. A good example is the tourism department in the Delta Airline Company. Trained personnel make use of social networks, to keenly look for potential tourists with determination. Their efforts are successful in most cases. Delta Airlines transports travelers to and fro different destinations as t hey enjoy their travel in the comfortably designed plane seats(Hudson et al., 2016). All this comes into being when the relationship has been created and made strong. It helps to increase customer engagements and therefore bring more capital to the business. Still, on the advantages, social networks help businesses to be the world widely connected. Large businesses not only sell their products in local and regional markets but also international markets. Through social networks, a business identifies business opportunities in other nations, which match with its operation. After market research, the business, therefore, does segmentation on such markets. In international markets where the segments are large, the business may choose to venture in those segments and by so doing, expand its operations. With time, that particular business can be connected to many nations in the world wide. For instance, Nike Company has a branch in almost every country in North and South America, Africa, Saudi Arabia and India (Tsimonis Dimitriadis, 2014). All these business segments in these countries have been identified through social networks. When a business becomes connected to many nations, the chances of making more profits are very high. Additionally, social networks are very useful to businesses since they are free of charge to sign up and use (Aral et al., 2013). Almost all social networks are free. They do not charge anything that can be termed as registration fee, during the opening of an account in their platforms. They are absolutely free to create and use. This is a big business opportunity which business organizations should use to cut down on marketing costs. Since advertising in social media is free, companies should advertise widely on these platforms, with moderation. Adverts are likely to reach the targeted customers in a timely manner since these platforms are designed according to groups of common interests among other characteristics. Finally, social networks serve as good platforms for market research (Hanna et al., 2013). For any business to be successful, especially those which would like to enter the market, conducting a market research is very important. This can only be carried out where the anticipated customers can be easily accessed. Social platforms, in this case, serve as good places to carry out this research. Different businesses venturing in different business opportunities can efficiently utilize social networks to get market research information. It is from this information that decisions are made on which fields to venture and which ones to ignore. However, despite all the advantages well elaborated above there still exists some demerits of making use of social networks in business. These demerits originate from three major sources; the business, the customers and the environment. Some of these disadvantages are as discussed below. To start with, social networks might lead to bad publicity of a business organization. This challenge mainly arises from the business and its customers. When the business does not provide services which cater to the timely needs of the customers, such unsatisfied customers and other aggressive third parties may publicly denounce the company. This is very dangerous to the business enterprise since chances of losing potential and existing customers become very high. This signals that a significant drop in sales may be experienced for certain duration of time. For example, in the recent past, General Motors Company incurred a mass loss in the recent past years (Heller Baird Parasnis, 2015). All these began after the company delayed the manufacture of cars for a long duration. When the vehicles were finally delivered to respective customers, they had deficiencies since they ignited abnormally. The ignition switches were faulty. As a result, several cases of death were reported. This wen t viral on the social networks and the sales of this company promptly decreased. Secondly, social networks may expose business an organization to great risks of loss. When a lot of secret information regarding a business is widely exposed fraud activities like hacking are likely to happen. Hackers only hack when they have enough information concerning that particular business. Social networks are one of the platforms through which such secret information can be exposed. Early this year, the Kenya Revenue Authority was hacked. This was after the agency displayed too much information on social networks, on how it has been making profits. Hackers went ahead and hacked over 2 billion Kenyan shillings(Fuchs, 2017). Lastly, social networks are time-consuming and need close monitoring. Businesses have the mandate to daily monitor social platforms to ensure that all activities run smoothly. This takes a lot of time compared to other means through which such companies would market their products. Conclusion Conclusively, this report had compiled all the advantages and disadvantages which might accrue when a business uses social networks. However, to make sure that businesses operate efficiently in social networks despite the disadvantages of doing so, the business can put into practice, the following suggestions. First, businesses should have a specific marketing strategy which should be clearly indicated in their goals. This will help to ensure that they operate according to their set limits. Issues of time wastage may not be experienced in this case. Additionally, businesses should take safety measures to ensure that their operations are safe and secure. For example, businesses can ensure its properties and employees to ensure that they are compensated in case of loss. A business can also employ experts in Information Technology (IT), to closely monitor and record any form of fraudulent activities (Whiting Williams, 2013). This report had one major limitation, which is the lack of su fficient finance. As a result, most of the data utilized in this report was from secondary sources since the first-hand information was too expensive. However, the data used is accurate and reliable to any business organization which intends to use social networks for its operations. References Aral, S., Dellarocas, C. Godes, D., 2013. Introduction to the special issuesocial media and business transformation: a framework for research. Information Systems Research. Culnan, M.J., McHugh, P. Zubillaga, J., 2015. How large US companies can use Twitter and other social media to gain business value. MIS Quarterly Executive. Dijkmans, C., Kerkhof, P. Beukeboom, C., 2015. A stage to engage Social media use and corporate reputation. Tourism Management, pp.58-67. Edosomwan, S. Prakasan, S., 2016. The history of social media and its impact on business. Journal of Applied Management and Entrepreneurship, p.79. Fuchs, C., 2017. Social media. A critical introduction. Habibi, M., Laroche, M. Richard, M., 2014. Brand communities based on social media: How unique are they? Evidence from two exemplary brand communities. International Journal of Information Management, pp.123-32. Hanna, R., Rohm, A. Crittenden, V., 2013. Were all connected. The power of the social media ecosystem, pp.265-73. Hays, S., Page, S. Buhalis, D., 2013. Social media as a destination marketing tool: its use by national tourism organizations. In Current Issues in Tourism. pp.211-39. Heller Baird, C. Parasnis, G., 2015. From social media to social customer relationship management. In Strategy leadership. pp.30-37. Hudson, S., Huang, L., Roth, M. Madden, T., 2016. The influence of social media interactions on consumerbrand relationships: A three-country study of brand perceptions and marketing behaviors. International Journal of Research in Marketing. Jussila, J., Krkkinen, H. Aramo-Immonen, H., 2014. Social media utilization in business-to-business relationships of technology industry firms. Computers in Human Behavior, pp.606-13. Kaplan, A. Haenlein, M., 2013. Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, pp.59-68. Okazaki, S. Taylor, C., 2013. Social media and international advertising: theoretical challenges and future directions. International marketing review, pp.56-71. Stelzner, M., 2014. The 2011 social media marketing industry report. Chicago. Subrahmanyam, K., Reich, S., Waechter, N. Espinoza, G., 2013. Online and offline social networks: Use of social networking sites by emerging adults. Journal of applied developmental psychology, pp.420-33. Tiago, M. Verssimo, J., 2014. Digital marketing and social media. Business Horizons, pp.703-08. Tsimonis, G. Dimitriadis, S., 2014. Brand strategies in social media. Marketing Intelligence Planning, pp.328-44. Whiting, A. Williams, D., 2013. An International Journal. Why people use social media: a uses and gratifications approach. Qualitative Market Research, pp.362-69.

Biography of Frances Payne Bolton free essay sample

This paper presents a detailed biography of the World War II Nurse, Frances Payne Bolton. The following paper examines Frances Payne Boltons life as a youngster and a young adult and the factors which led her to the nursing career she made such a difference in. The writer describes the improvements that Bolton made as well as the positions that she held during her illustrious life. The field of nursing has seen some major changes over the years. Before the era of WWII nurses were viewed with about the same level of expertise as a candy striper. Nurses were dispensing meds and cleaning out bedpans but their skills and intelligence were not really utilized on the job. Because of the inability to expand their job or the expectations of their job the filed stagnated for many years. Then Frances Payne Bolton entered the scene. France Payne Bolton was a nurse who took the bull by the horns and brought about changes that would revolutionize the nursing industry. We will write a custom essay sample on Biography of Frances Payne Bolton or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page

Forbes and the Power of LinkedIn for Job Seekers

Forbes and the Power of LinkedIn for Job Seekers Yet another article has come out in Forbes confirming the power of LinkedIn for job seekers. In LinkedIn Still Rules As The Top Job Search Technology Tool, Survey Says, Susan Adams reports on a new survey of North American job seekers, hiring managers, recruiters and HR executives. The word from Right Management, who conducted the survey, is that â€Å"almost 100% of job seekers use LinkedIn as their number one social media site for job hunting. Hiring managers also prefer Linked in over other sites by two to one.† Additional findings, some related to LinkedIn and some on other topics, include: 18% of job seekers say they have had video interviews in the past year – more than double the percent from a year ago. 45% of hiring managers say they expect video resumes to become more common. And 2/3 predict video interviews will spike in the next three years. 22% of job seekers use smartphone job search apps. Just 34% of job candidates report that they have a land line! (I seem to be living in the dark ages on this one). 94% of job seekers say they prefer LinkedIn as their chief job hunting tool, followed by Google+ then Twitter. Gen X candidates rank Facebook, Google+ and Twitter evenly. Hiring managers also rank LinkedIn first, followed by Facebook, then Google+, with Twitter in a distant fourth place. Social media sites like LinkedIn are the top way to search for candidates. Hiring managers and recruiters also still use company websites and employee referrals. In contrast, job boards and even recruiters themselves are on the decline, though 65% still use job boards. More than half use social media to post jobs and three quarters use it to find possible hires. Networking is still the best way to find success as a job seeker! This is one thing that doesn’t change over time. Don’t make the mistake of using technology to the exclusion of human contact. Ms. Adams emphasizes that â€Å"it’s essential to have an up-to-date LinkedIn profile so hiring managers and recruiters can find you. It can also be useful to hunt for openings using LinkedIn job listings or company sites. But it can †¦ be more effective to figure out what you want to do and where you want to work and to find a way in before a job is listed.† Ms. Adams’ recommendation and mine: If you see a job listing for a position of interest, use your networks, both online and off, to make human contact. It’s not unusual for a job seeker to submit hundreds of applications without receiving a single response. So pick up the phone and set up a face-to-face meeting. Talk to people, make a human connection, and find out more about the position before you apply. LinkedIn is still the place to start with your job search. But it’s not the place to finish.

Operations Management Essay Example | Topics and Well Written Essays - 2500 words - 8

Operations Management - Essay Example Operations management is a paradigm of industry lined by means of the manufacture of products and deliverance of services, as well as engages the accountability of making sure that business processes are well-organized in areas of employing as small resource as needed, plus effectual in conditions of convincing consumer needs. It is linked by means of organizing the procedure that adapts contributions in the shapes of labor, materials also energy into production like services and goods (Spain Exchange, 2009). â€Å"Operations are collection of core actions of an organization, and engage the manufacturing, selling, and maintenance of the products and services that the organization produces† (Shelly, Cashman, & Vermaat, 2005). And â€Å"Operations management is acknowledged as production/operations management; design, operations, and improvement of the productions/operations systems that develops the organization’s main products or services† (Shim & Siegel, 1999). â€Å"The operations management of a company consists of the design, operation, and enhancement of the activities that produce and distributes the basic products and services of the company. From an organizational approach, operations management can also be described as the organization of the direct resources that are necessary to develop and distribute company’s products and services. Operations management is a part of an organization which deals with the development of products and services, as wel l as comprises the job of making certain that organization’s actions are well-organized and successful† (Jayalath, 2009). Operations management can exactly be well thought-out as a subject of business related with the manufacturing of commodities and services, and covers the sole accountability of making certain therefore as to business procedures are well-organized in terms of utilizing as low resource as required, and efficient in terms of fulfilling customer needs (Fisher College of Business, 2008).

Media activisim Essay Example | Topics and Well Written Essays - 1250 words

Media activisim - Essay Example i. May 4, 1970 was a typical day for many Kent State students getting ready for a revolution. With the Vietnam War going poorly overseas and many students waiting for morbid news of family and friends currently serving, one can understand the social climate and, perhaps, why the national guard was called to settle the 1000 unarmed student protesters on this Ohio campus of 21,000 (Payne). The students were not especially concerned for their safety. It was, after all, a nonviolent protest and "there was no logical reason [for the national guardsmen] to aim or shoot"(Canfora). It is easy to assume that many students were there simply as an excuse to stay out of class, while others were voyeurs, watching the events unfold, warming benches. It is most interesting to hear how the actions of the United States National Guard appeared to eye witnesses. Alan Canfora, one of the nine injured survivors watched the events play out up close, gives a chilling recount of what occurred after he and h is fellow classmates "assumed [the guardsmen] were marching in a retreat back over the hill to the KSU Commons" and that they "were quite shocked when, at the hilltop, perhaps a dozen members of Troop G simultaneously stopped, turned and aimed their rifles." For thirteen seconds the guards fired a total of sixty-one shots into an unarmed crowd as far as almost 400 feet, killing four students and injuring nine others (Payne). ii. But what are we left with today, in the stale exhaust of the Kent State Massacre Do we know why the guardsmen shot, seemingly without reason Was there a sniper Perhaps a student in the crowd concealing a gun These are questions that we do not know the answers to. We must consider how this tragedy affects our society without those answers. Compared to the war in Iraq and the many protests that happen on campuses around the country, it is easy to feel secure next to our dormitories and behind the shield of our constitutional rights, but one must not forget the events of May 4, 1970, and how the security blanket can be so quickly torn away. It is events like this that cause people to rise up and take a stand. The rioters of this time "were called cancer...agitators with disregard for the tenets fo humanity, who would poison [the] water with LSD and set off bombs in [the] post offices and facilitate chaos. Long-hairs. Hippies. Revolutionaries. They brought this on" (Giffels, Klosterm an, & Weinreb). It was events like these that make mere people into revolutionaries. Events like these that convince people to keep protesting. To keep asking questions. To keep fighting for more. B. Che Guevara, Malcolm X, & Martin Luther King, Jr. i. Revolutionaries like Che Guevara, Malcolm X, and Martin Luther King, Jr. were consistently reminded of the dangers of their chosen profession. Their chosen activism. Like the students protesting the war with guns pointed at them, these men risked their lives in their every day endeavors. Ernesto Guevara, more commonly known as "Che," is today considered a liberal icon, especially in Latin America where they have "made him a symbol of

Common Difficulties Encountered in Academic Writing Essay

Common Difficulties Encountered in Academic Writing - Essay Example For me, writing can be really difficult at times because the act itself is solitary. It comes from within us. We concentrate on planning and thinking on how to transform our complex thoughts into an organized written text. For instance, when I write argumentative essays, there are abstract concepts that I need to explain using my own words and this makes writing difficult for me. Sometimes, I would find myself staring at a blank paper for hours because I do not know how to start the topic I am working. I would have difficulty in coming up with solid arguments for my essay topic. Even though I have read a lot about the theme of the essay, I still have trouble translating what I have read into writing. Worse, when I get to start writing, I would it difficult to end the topic. It is as if I am going nowhere when I start my writing task. Moreover, in the middle of the work, I would get distracted because sometimes I would be confused in grammatical rules especially when I construct complex sentences. Also, the rules in punctuation and spelling would confuse me a lot, especially when I would try to write longer sentences. Indeed, I am very conscious of all the technicalities in grammar, punctuation, and vocabulary when I start to write. However, amidst all these difficulties I encountered in writing, I have remained patient in re-writing and editing my drafts to come up with a presentable essay. I have learned that there are methods that would make writing easier for beginning writer and that is to have a plan. In this class, I have learned the process of pre-writing, writing, revising, and editing in order to get my essays done. Prewriting would mean that I have to jot down all the ideas I have, regardless of my ideas are correct or not. Writing an outline would then help me in organizing my thoughts and ideas.